Refund Policy

This policy is designed to be clear and simple, ensuring you can try 4XTREAM completely risk-free.

1. Our Guarantee

We are confident in the quality of the 4XTREAM service. That’s why we offer a 7-Day Money-Back Guarantee on all new subscription purchases (90-day term or longer).

If you are not entirely satisfied with our service during the first 7 days, you are eligible for a full refund of your subscription price.

2. Eligibility for a Refund

To qualify for a refund under this policy, the following conditions must be met:

• Time Frame: Your refund request must be initiated within 7 calendar days of your initial payment date. Requests received after this 7-day period will not be eligible.
• New Customers Only: The guarantee applies only to a customer's first-time subscription purchase. Refunds are not available for renewal payments.
• Reasoning: While we offer a "No-Questions-Asked" policy, we kindly request a brief reason for the refund (e.g., technical difficulty, channel missing, or streaming quality) to help us improve our service.

3. Non-Refundable Circumstances

Refunds will not be granted under the following conditions:

• The customer has initiated a chargeback or dispute with their financial institution before contacting our support team.
• The customer's internet connection is unstable or insufficient (we recommend a minimum of 12 Mbps, as noted in our FAQ).
• The refund request is for a renewal payment.

4. How to Request a Refund

If you meet the eligibility criteria above, please follow these steps to initiate your refund:

• Contact Support: Send a message directly to our support team via WhatsApp.
• Provide Details: Include the date of your original purchase.
• Processing: Once your eligibility is confirmed, we will process the refund. Refunds are typically issued back to the original payment method (e.g., PayPal, Crypto) and may take 5-10 business days to appear in your account, depending on the payment provider.